How can I enquire about or purchase a creation?
Visit the boutique or contact an adviser by phone or email. This website does not provide online ordering.
AFTER-SALES SERVICE
At Serendipity, service is an art. We provide personal assistance for creation enquiries, care, repair, adjustment and special orders.
FAQ
HOW CAN WE HELP YOU?
How do I discuss a special order?
An adviser will confirm the design scope, production timing, deposit and applicable terms.
How do I arrange care or repair?
Contact an adviser with details of the piece. Available services, timing and cost will be confirmed after inspection.
MAINTENANCE TIPS
To preserve your jewellery, we recommend:
- Avoid exposing jewellery to perfume, alcohol, cosmetics, ammonia, chlorine or prolonged high temperatures.
- Remove jewellery during intense exercise to reduce impacts and contact with harmful substances.
- After wear, wipe each piece with a dry, soft cloth and store it separately in its case.
- Diamond jewellery may be cleaned with water and a little neutral soap, a soft brush and a soft cloth.
- Contact a Serendipity adviser for professional cleaning, polishing or inspection.
SERVICE COMMITMENTS
1 YEAR
Pieces may receive a one-year repair warranty and lifetime maintenance after sale; conditions must be confirmed by the house.
Please confirm details with an adviser
RETURNS
This website does not provide online checkout. Actual return terms must be confirmed before purchase.
Please confirm details with an adviser
Selected engraving and reasonable adjustments may be complimentary; eligible pieces and conditions require confirmation.
Please confirm details with an adviser